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/privacy-policy
Updated Nov. 15, 2025
This Privacy Policy describes how AKflow (“AKflow”, “we”, “us”, or “our”) collects, uses, and shares information about you when you visit our website, use our services, or otherwise interact with us.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Who we are
AKflow provides AI-powered lead response and automation tools for businesses. Our website is located at https://www.akflow.ai.
If you have any questions about this Privacy Policy, you can contact us at:
Email: anastasia@akflow.ai
Mailing address: AKflow.ai, 32731 N 22nd Dr., Phoenix, AZ, USA.
Information we collect
We collect information in three main ways: information you provide directly, information collected automatically, and information from third parties.
2.1 Information you provide to us
Examples include:
• Contact details (name, email address, phone number, company name)
• Information submitted through forms (demo requests, contact forms, waitlists, or onboarding forms)
• Account information if you sign up for an AKflow account
• Content you send us when you communicate with us (support messages, emails, or feedback)
2.2 Information collected automatically
When you visit our website or use our services, we may automatically collect:
• Device information (browser type, operating system, device type)
• Usage data (pages visited, time on page, clicks, referring/exit pages)
• IP address and general location (city/region, not precise GPS location)
• Log data and diagnostic information related to use of our services
This information may be collected via cookies, pixels, or similar technologies.
2.3 Information from third parties
We may receive information from:
• Analytics providers
• Advertising platforms
• CRM or marketing tools you connect to AKflow
• Business partners or referral sources
How we use your information
We use the information we collect for purposes such as:
• Providing, operating, and improving our website and services
• Responding to demos, inquiries, and support requests
• Setting up and managing customer accounts
• Sending service-related communications and updates
• Sending marketing communications (where permitted by law and your preferences)
• Analyzing usage trends and improving our product, website, and user experience
• Detecting, preventing, and addressing technical issues or misuse
• Complying with legal obligations and enforcing our agreements
Legal bases for processing (EEA/UK)
If you are located in the European Economic Area (EEA) or United Kingdom (UK), we process your personal data based on one or more of the following legal bases:
• Your consent
• Performance of a contract or steps taken at your request
• Compliance with a legal obligation
• Our legitimate interests (for example, improving our services and marketing to existing customers) where these are not overridden by your rights and interests
How we share information
We may share your information with:
• Service providers that help us operate our business (hosting, analytics, email, CRM, payment processing, customer support, etc.)
• Business partners or integration partners, when you choose to connect or use integrations
• Professional advisors (lawyers, accountants, auditors) as needed
• Authorities where required by law, legal process, or to protect our rights or the rights of others
• In connection with a business transaction, such as a merger, acquisition, reorganization, or sale of assets
We do not sell your personal information for money. If we ever engage in activities that could be considered a “sale” or “sharing” of personal data under applicable law, we will provide the required notices and choices.
Cookies and similar technologies
We use cookies and similar technologies to:
• Remember your preferences
• Analyze traffic and usage
• Improve site performance and user experience
You can adjust your browser settings to block or delete cookies. However, some features of our website may not function properly if cookies are disabled.
If required by law in your region, we will display a cookie notice or banner with additional options.
Marketing communications
We may send you marketing emails if you have requested information from us, signed up for our waitlist or content, or purchased services from us, and you have not opted out of such marketing.
You can opt out of marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us using the details above.
Service-related emails (such as security notices, billing, or important product updates) are not considered marketing and you generally cannot opt out of those as long as you use our services.
Data retention
We retain personal information for as long as reasonably necessary to:
• Provide our services
• Fulfill the purposes described in this Privacy Policy
• Comply with legal, tax, or accounting obligations
• Resolve disputes and enforce our agreements
When information is no longer needed, we will delete or anonymize it in a reasonable timeframe.
Your rights
Depending on your location, you may have rights regarding your personal information, such as:
• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of or objection to our processing
• Data portability
• Withdrawal of consent, where processing is based on consent
To exercise these rights, contact us using the details above. We may need to verify your identity before fulfilling your request.
If you are in the EEA/UK, you also have the right to lodge a complaint with your local data protection authority.
. Data security
We use reasonable technical and organizational measures to protect personal information against loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
. Children’s privacy
Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when this Privacy Policy was last revised. We encourage you to review this Privacy Policy periodically.
Your continued use of our website or services after any changes become effective means you accept the updated Privacy Policy.